All sales with The Doused Shop are final. The Doused Shop is a consignment marketplace, meaning 50% of the items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges. If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase. Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items.
Feel free to contact us with any questions.
Items in "as new" condition, with all original tags attached and in original packaging, may be returned for exchange only in seven (7) days of receiving your order. Custom items and items marked "Final Sale/Sale," however, are not returnable. The customer is responsible for all return shipping charges and liability for lost or stolen return packages. We therefore recommend that you use a trackable service to return your items to us. Returns are issued in the form of a gift certificate for all purchases, after the returned item has been received and processed by The Doused Shop. If any mistakes have been made on your order, please contact [email protected] and we will assist you.